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Very unsatisfied with the service ands care

Story from nhs.uk

"Very unsatisfied with the service ands care"

About: Newark Hospital

I am very disappointed with a service provided by Newark Hospital A&E Department.

I have been waiting for a very long time for a doctor to see me (in huge pain). Nurse was very impolite and treated me without respect. At some point said to me to "moan quieter". I was sent home with the painkillers (without performing basic blood tests) that never helped.

My serious condition (discovered based on various tests) was later treated in Lincoln Hospital. I would recommend travel to Lincoln

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Responses

Response from Katie Harris, Patient Experience Facilitator, Sherwood Forest Hospitals NHS Foundation Trust 6 years ago
Katie Harris
Patient Experience Facilitator,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 31/10/2017 at 08:50
Published on Care Opinion at 10:43

Thank you for taking the time to provide your feedback. I am sorry to hear that the services provided were not as you would expect as it is always our aim to provide a quality and effective service. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact a member of our Patient Experience Team on 01623 672222 or email pet@sfh-tr.nhs.uk, the Patient Experience Office is open Monday to Friday, 8:30am to 6pm and Saturday 9am to 1pm.

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