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"Brilliant RAFA /ward1"

About: The James Cook University Hospital / Accident and emergency

My husband recently had a stay on ward 1 the RAFA unit (Rapid Access Frailty Unit)

I feel so very lucky that we had access to such a brilliant Unit.

All the services that we needed to were there in one place. I had immediate support from a Social worker, a Physio and Psychologist. What a difference that made.

The nursing and care staff were great too, so gentle and caring - I wish I could remember all their names - and although the staff changed during the stay the chart above the bed meant I always knew who was looking after him. Little things like that do make a difference.

Everyone connected with the ward should be congratulated on the service they provded including the lady that dished up the meals!

Unfortunately a week after leaving hospital he was taken ill again and died, but I still wanted to say thank you all so much to the staff of ward 1

Thank you all so much.

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 6 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 12/03/2018 at 13:23
Published on Care Opinion at 15:54


Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback to RAFAU. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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