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Bed blocking caused by hospital inefficiency

Story from nhs.uk

"Bed blocking caused by hospital inefficiency"

About: Heart Of England NHS Foundation Trust

My elderly father has been in Heartlands for 12 weeks - he should have been out many weeks ago. Because Heartlands will not follow nhs procedures for providing intermediate care he is trapped. This is not just bad for my father, it blocks a bed and wastes money.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 19/04/2017 at 17:18
Published on Care Opinion at 21:27

Dear mspring

Thank you for your comments regarding your father's patient experience and your concern about how long he has been in hospital awaiting intermediate care.

I fully appreciate your frustration and concern and would like to assist if possible, in resolving this.

Can I please ask you to contact me at your convenience so that I may obtain some more information from you to enable me to look into this in more detail?

I would be most grateful and look forward to hearing from you.

I can be contacted either by telephone: 0121 424 0808 (9am - 3.30pm Monday to Friday, with voicemail service in operation at all other times) or by email: marie.helebert@nhs.net

Thank you for taking the time to provide your comments, patient experience is very important to us.

Kind regards

Marie Helebert

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