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Ward 24

Story from nhs.uk

"Ward 24"

About: Blackpool Teaching Hospitals NHS Foundation Trust

I visited ward 24 last night as my mother was to be transferred to a respiratory ward and was told this was one. Went on this ward to find an elderly woman crawling on the floor on her hands and needs she said it was because the staff wouldn't help her. I brought it to the staffs attention who walked to the elderly lady and in an unfriendly manner told her to get up off the floor unaided the elderly lady replied she couldn't without help so the nurse gave her a begrudge hand. I was very upset and angry as not only was I lied to that this was a respiratory ward but that they could even contemplate putting my mother who is severely ill on such an uncaring ward.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 15/05/2017 at 11:25
Published on Care Opinion at 11:38

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Thank you for taking the time to provide feedback on your recent contact with us. From the information you have provided I am sorry that you witnessed the care and treatment you have described as this is not a standard we would expect. I am also sorry that you were misdirected to ward 24, which previously was a respiratory ward. I will share the concerns you have raised with the teams involved however if you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on;

patient.relations@bfwhospitals.nhs.uk

Thank you once more

Andrew

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