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Solihull hospital - first and last visit

Story from nhs.uk

"Solihull hospital - first and last visit"

About: Heart Of England NHS Foundation Trust

Very disappointing first visit to the orthopaedic department, have been seen in the past at good hope but because of long waiting list decided to try the shorter waiting list option because of increasing pain.

Had a 1.5 hour wait for an X Ray then another long wait to see consultant.

Did not take medical history, came across as blunt and to the point, I had to ask a lot of questions for my own benefit.

Did not exam the affected joint, did not show me the X-ray to explain the findings.

Will not be going back for my review, would rather go back to good hope, despite the wait for an appointment.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 01/08/2017 at 14:26
Published on Care Opinion at 17:55

Dear Dw

Thank you for your post regarding your patient experience in the Trauma and Orthopaedics Department at Solihull Hospital. I am very sorry to note that you were disappointed with your appointment; that you waited a long time for your x-ray and then waited a further considerable time to see the doctor.

I would very much like to look into your concerns in more detail but would require some more information from you. I would be very grateful if you could call me at your convenience on: 0121 424 0808 (9am - 3.30pm Monday to Friday, with a voicemail service in operation at all other times) or by email: marie.Helebert@nhs.net

I hope this is acceptable and I look forward to hearing from you.

Kind regards

Marie Helebert

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