I was in ayr hospital at the urology clinic, I was escorted along by a young girl Stephanie who immediately put me at ease. Stephanie answered questions I had, after being in to see the consultant I was taken by Stephanie to ultrasound.
I hadn't had the best news, seeing this Stephanie went and got my wife to come along with me I told her I was coming back in a few days for a biopsy she was very attentive and very caring towards me and my wife.
The next week I was in getting my biopsy and she came and spoke to me and my wife in the ward and encouraged me to go my holiday and enjoy myself and relax. All I can say is the treatment, attention and empathy Stephanie showed me and my family was exceptional. It was nice to feel like you're not just a number, a genuinely caring person towards patients with a very positive attitude. Thank you.
"A genuinely caring person with a very positive attitude"
About: University Hospital Ayr / Urology University Hospital Ayr Urology KA6 6DX
Posted by HS2018 (as ),
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