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"Very Good Service"

About: The James Cook University Hospital / Accident and emergency

I visited here on Sunday 4th March 2018 and I was greeted by a very kind gentlemen that booked me and my mom into the Children's department to see a practitioner within 10 minutes, out of the children's department think she was a practitioner came and did my observations for me which I thought was quite quick especially in an A&E she was so kind very supportive went through some questions and asked me about my symptons very kind lady then I got told

I would be seen with a doctor shortly then again very quick responding time 15 minutes the doctor cane and saw me very polite man who then did a more clear obversavation which I couldn't of asked for more than, the doctor went home and another girl doctor came and spoke to me and said what it was and what to do. I do not know why everybody says the NHS just make you wait and wait because I can tell you now it is the quickest performing hospital I have ever been in and I have been in plenty of hospitals over my 12 years . Thank you again for all your help our amazing team gave they should be so proud please pass my feedback on

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 6 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust
Submitted on 12/03/2018 at 13:26
Published on Care Opinion at 15:57


Hello,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the A&E department. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

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